Our Team

Gail Carroll

Gail Carroll

CNVC Certified Trainer

Gail is a CNVC Certified Trainer bringing 15 years of personal practice and application of NVC to her teaching. Professionally, Gail co-organizes NVC programs, including the East Coast Mediate Your Life Immersion Program, which trains mediators and others on how to use NVC to better resolve personal and interpersonal conflicts. Gail also produces and organizes the week-long New York Intensive in Nonviolent Communication, an annual residential intensive held in New York State for all interested in the practice of NVC.

In her private client practice and in the numerous workshops and classes that she leads, Gail focuses on relationships, mediating conflict, and empathy. These concentrations stem from her own life experiences. Gail grew up in an often-chaotic environment and found that she did not know how to handle conflict. She would choose to avoid it altogether but when that wasn’t possible, her coping methods tended to be “freezing” or “lashing out.” Gail explains it like this: “I was all confused emotion and just didn’t know how to navigate conflict or frustration.” Later in adulthood when was faced with the challenge of raising a young daughter by herself. she sought out skills for understanding and communicating emotions. When she discovered NVC, she knew that she had found something life-changing.

Gail practiced NVC for several years before she graduated from Bay NVC’s intensive year-long leadership program in 2006, after which she launched her own practice and established NVC Boston. Through her practice of NVC, she has developed a stronger relationship with herself and a deeper understanding of her own emotions and needs. She has also fostered strong communication-based interpersonal relationships, including those with her daughter and partner.

As a teacher, Gail is known for her compassion, practice, and care. Her strong commitment to the transformative power of NVC and her own story of how it has brought authenticity, clarity, and compassion into all her relationships inspires both clients and students. One fellow teacher says, “Her commitment and integrity in living the process in her own life have met the needs for connection, peace, love, and support for so many of us.”

To contact Gail, email her at gcarroll@nvcboston.org or call her at 617-840-4898.

Paul Merrill

Paul Merrill

Paul has been teaching the principles of NVC for over ten years on a variety of learning platforms both here and overseas. Largely as a result of his own life experiences and growth path, he has focused his NVC practice on mediation and relationships. He was a founding board member and co-trainer at Brooklyn NVC. Together with his partner, Gail Carroll, he designed and has led a series of relationship-focused workshops, The Alchemy of Relationship. He has also been a co-facilitator of Mediate Your Life’s East Coast immersion program as well as NVC events held at the United Nations, and in Belgium and Poland. In addition, he regularly serves as a host trainer at the immersive week-long New York NVC Intensive.

What People Say

Gail and Paul are a wonderfully compassionate team. Their work is, in earnest, to help others understand and implement NVC. They do so through listening without judgment, helpful exercises and mediation. My husband and I owe an enormous debt of gratitude to Gail and Paul for helping us cultivate more empathy, love and forgiveness in our marriage.

Amazingly, our work with them not only enriched our marriage but also our relationships with co-workers, family members, and friends. We discovered that NVC is a transformative technique, and Gail and Paul are extremely gifted practitioners.

Kate SBoston, MA

Gail and Paul bring two equally important things to their work as trainers: a concrete, applicable tool set, and a warmth of empathic presence. I really enjoy and appreciate the way their individual perspectives on the work seem to complement each other well when they lead workshops together!

Veronica BCambridge, MA

I am in awe of your skills in helping us to move into a more empathic, more compassionate reality. I feel a renewed passion for widening and deepening awareness and the practice of such a change—and into policy. Can we petition for workshops in the Congress?

Pat SWaltham, MA

Many thanks for the excellent NVC session in Concord yesterday! Specifically, thanks for the professional and useful materials, and your expert presentation, as well as your thoughtful and thought-provoking facilitation. Especially helpful were your live demonstrations of NVC practice and techniques throughout the day.

Roger MLincoln, MA

Thank you so much for an awesome training session. This program could be truly life-altering. It was the first day-long workshop that I can recall having attended, where I felt more energetic afterward, instead of less. (Even after an excellent workshop, one usually feels tired; but not so after this one.) There was something very energizing and empowering, and yet calming, about all the empathy in the room.

Pat MBoston, MA

Shivani and Paul are absolutely terrific teachers and coaches. They’ve been very involved in the world of NVC for a long time. They don’t just talk the talk, they walk it with beauty and grace. They balance clear and thoughtful skills-building, based on years of teaching, with genuine empathy. Not a treacly sweet empathy, but an empathy grounded in compassion, spirit, and lived experience.

Tracy BCambridge, MA